Master Omnichannel Sales & Service: Facebook, WhatsApp, AI & More

What you will learn:

Omnichannel Sales & Service Management with AI & Chat Bots
Leveraging Facebook, WhatsApp, Instagram, Telegram, Apple Messages, WeChat, and more
Building a Customer-Centric Approach across Multiple Channels
Implementing AI Chatbots and Optimizing Contact Center Operations
Modernizing Customer Communications through Digital Channels
Creating a Seamless Customer Journey
Best Practices for Sales, Marketing, and Loyalty Programs
Optimizing Customer Experience and Building Brand Loyalty
Understanding Live Chat and Its Role in Website Engagement

Description

Elevate your sales and service strategies with our comprehensive "Professional Diploma in Omnichannel Sales & Service Management with AI & Chat Bots" course.

Dive deep into the world of modern customer engagement, mastering how to leverage popular platforms like Facebook, WhatsApp, Instagram, Telegram, Apple Messages, WeChat, and more to drive sales, provide exceptional service, and optimize your digital marketing efforts. Learn from experienced industry expert Slava Popkov, CEO & Co-founder of Brandy.im, and gain practical skills to implement AI chatbots, optimize contact center workflows, and create a seamless customer journey across all channels.

This course is ideal for managers, entrepreneurs, and professionals seeking to gain a competitive edge in today's digital landscape. Enroll now and unlock the power of omnichannel communication for your business success!

Curriculum

Introduction (Optional)

This optional introduction section sets the stage for your learning journey. Start by familiarizing yourself with the course structure and learning process, followed by a detailed overview of the course content and objectives. A brief introduction to MTF Institute of Management, Technology, and Finance, the global educational and research institute behind this course, rounds out this introductory section.

Course Main Part

Delve into the core principles of omnichannel sales and service management. Learn the fundamental concepts of omnichannel strategy, explore the world of chatbots and their integration into business operations, and understand the power of AI-powered chatbots. Gain valuable insights on best practices for contact centers, sales, loyalty programs, and more, all while exploring the most popular messaging platforms like WhatsApp, Facebook Messenger, Instagram, Telegram, Apple Messages, and WeChat. Master the art of live chat implementation on your website, and discover the framework for building an ideal customer journey across all channels.

Interactive Part (Optional)

This optional interactive session allows you to apply your learning and engage with fellow students and the instructor, Slava Popkov. Ask questions, share experiences, and gain deeper insights through interactive discussions and practical exercises. Conclude with a bonus section that provides guidance on next steps and resources for continuing your learning journey.

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