Master Microsoft Dynamics 365 Fundamentals (MB-910) - CRM Certification Prep

Unlock your potential in Microsoft Dynamics 365! This comprehensive course prepares you for the MB-910 exam, equipping you with in-depth knowledge of Dynamics 365 Customer Engagement apps. We cover key areas like Customer Insights, Sales, Customer Service, and Field Service, exploring their core functionalities and real-world applications. Learn to leverage powerful features, including Microsoft 365 Copilot, to optimize customer relationships and business processes.

Dive deep into:

• Customer Insights: Master data unification, customer journey mapping, and targeted marketing campaigns using segments and personalized email strategies.
• Dynamics 365 Sales: Understand lead qualification, opportunity management, quoting, order, and invoice processes. Learn how to use guided selling, Sales Insights, and the Sales accelerator for improved sales performance.
• Dynamics 365 Customer Service: Become proficient in case management, workload management, knowledge base utilization, and utilizing Omnichannel for Customer Service to enhance customer support.
• Dynamics 365 Field Service: Manage work orders, optimize resource scheduling, implement asset management strategies, and leverage the Field Service mobile app for seamless on-site operations.
• Core Customer Engagement Apps: Grasp the foundations of Dynamics 365 customer engagement apps, including Microsoft Power Platform and Dataverse. Understand Microsoft Teams, Outlook, Excel, Word, and SharePoint integrations.

Practical Application: The course includes multiple practice tests to solidify your understanding and boost your confidence before exam day. Enroll now and become a Dynamics 365 expert!