Luxury Hospitality Mastery: Elevate Your Career with Expert Training

What you will learn:

Master luxury front office operations
Deliver impeccable food and beverage service
Become a skilled mixologist
Provide world-class concierge services
Create unforgettable guest experiences
Develop fine wine expertise
Enhance communication using NLP techniques

Description

Elevate your hospitality career to new heights with our comprehensive luxury hospitality masterclass!

This intensive 15+ hour program, led by renowned industry experts, provides unparalleled training in the art of delivering exceptional luxury experiences. You'll master the skills, mindset, and techniques required to thrive in the world's most prestigious hotels, restaurants, and resorts.

Dive into specialized modules covering:

Impeccable Food & Beverage Service: Learn the secrets to providing flawless high-end dining experiences from a leading expert.
Masterful Mixology: Discover the artistry of world-class bartending, mastering techniques and crafting signature cocktails.
Concierge Excellence: Gain insider knowledge on anticipating guest needs and exceeding expectations.
Creating Unforgettable Guest Journeys: Learn to personalize guest experiences, building lasting relationships and exceeding every expectation.
Wine Expertise for Professionals: Enhance your knowledge of fine wines, expanding your service capabilities and expertise.
The Science of Exceptional Communication: Employ Neuro-Linguistic Programming (NLP) techniques to elevate guest interactions and foster strong relationships.
Front Office Mastery: Deliver seamless check-ins, concierge services, and efficient guest management.

This course is perfect for: aspiring hoteliers, seasoned hospitality professionals, service enthusiasts, and entrepreneurs seeking to enhance their luxury hospitality standards. You'll receive practical, hands-on training, flexible learning options, and a valuable certificate of completion to boost your career prospects.

Enroll today and embark on your journey to mastering the art of luxury hospitality. Transform your career and create unforgettable experiences!

Curriculum

Course Introduction & Overviews

This section provides a brief overview of the entire course. Each instructor is introduced with their credentials and a brief description of their section of the course. Viewers will gain an understanding of what each module will cover and get excited to learn more. The trailer videos give a quick snapshot of the modules.

Luxury Front Office Management

This in-depth module covers all aspects of luxury front office management. From understanding the role of a receptionist to handling complaints, mastering check-in/check-out procedures, and implementing effective time management and communication strategies, this section provides a comprehensive guide to excelling in this critical area. Topics include redefining luxury in the hotel industry, organizational charts, the reservation process, handling complaints, customer service excellence, and interview tips.

Luxury Concierge Services

Become a master concierge! This module covers the key skills and responsibilities of a luxury concierge, including managing reservations, communicating with service providers, creating exceptional arrival experiences, handling guest requests, and managing complaints. Learn how to effectively manage communications via email and phone, sell experiences, handle complaints effectively, and conduct pre-departure calls.

Creating Unforgettable Guest Experiences

Learn how to create truly memorable guest experiences. This module focuses on the basics of communication, adding a personal touch, delivering luxury service, handling complaints, and managing unsatisfied guests. Real-world role-plays and practical tips are incorporated throughout, providing actionable strategies for success.

Communication & Neuro-Linguistic Programming (NLP)

Master the art of communication with this module. You will delve into the fundamentals of Neuro-Linguistic Programming (NLP) and learn practical techniques for building rapport, pacing, guiding, and effectively communicating with guests. Learn about the metamodel and Milton model of NLP, and how to use these powerful techniques to understand and influence others effectively, thereby achieving greater success in guest relations.

Luxury Food & Beverage Service

This module explores the art of luxury food and beverage service. Learn how to take reservations, welcome guests, utilize verbal and nonverbal communication, manage team roles and responsibilities, and handle complaints effectively. Topics also include mise en place, storytelling, upselling, menu creation, and the steps of service. The module concludes with an exploration of the essentials of serving breakfast.

Luxury Bar Service

Elevate your bartending skills with this module. Learn how to create a positive atmosphere, communicate effectively with guests, handle unhappy customers, and master fundamental bar tools and techniques. The module covers cocktail list creation, cocktail preparation, standard operating procedures, and crafting classic cocktails.

Luxury Wine Service

Become a wine service expert. This module provides a comprehensive overview of wine service, including the roles of a sommelier, researching products, understanding wine stories, and delivering exceptional wine service. Learn about wine glasses, bottles, serving temperatures, food pairing, and revenue management strategies. The module also explores the essentials of creating the ideal wine cellar and wine list.

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